BY BOOKING RESERVATIONS ON OUR WEBSITE OR WEBSITES THAT LIST OUR RENTAL ACCOMMODATIONS, YOU AGREE TO THE TERMS AND CONDITIONS OUTLINED BELOW. THE COMPANY, NATURE MYSTIQUE RETREAT AND NATURE MYSTIQUE RETREAT LLC ARE USED INTERCHANGEABLY AND REFER TO NATURE MYSTIQUE RETREAT AND OR ITS AFFILIATES, AGENTS, AND OR ITS COMPANIES.
CANCELATION POLICY
TO RECEIVE A FULL REFUND, GUEST MUST CANCEL AT LEAST 30 DAYS PRIOR TO RESERVATION CHECK IN DATE.
RESERVATION CANCELLATION BETWEEN 21 AND 30 DAYS PRIOR TO START OF RESERVATION CHECK IN DATE, THEY WILL RECEIVE A REFUND OF 50% OF PAYMENT RECEIVED FOR RESERVATION.
NO REFUNDS WILL BE PROVIDED FOR ANY CANCELATIONS LESS THAN 21 DAYS PRIOR TO START OF RESERVATION.
CANCEL WITHIN 24 HOURS OF BOOKING TO RECEIVE A FULL REFUND AS LONG AS CANCELATION OCCURS AT LEAST 14 DAYS PRIOR TO START OF RESERVATION
IN ORDER TO QUALIFY AS A CANCELLATION, IT MUST BE DONE IN WRITING EMAILED TO [email protected]
SAFETY RULES AND PROCEDURES
Emergency – call 911 including a fire. Fire extinguisher located in unit near indoor fireplace.
NO TRESPASSING SIGNS MUST BE FOLLOWED: Follow all signs includes no trespassing at certain points i.e., on top of underground unit, to other units, NO fishing or going Into pond.
Nobody is Allowed Behind The Ropes and or In The Pond. No Fishing. Follow Signs and Safety Info. Follow Established Walkway To Go To Your Unit. DO NOT Go Down Hill To Unit.
PETS Allowed if you have chosen one of our pet friendly accommodations (Only Dogs Allowed). we allow WELL BEHAVED WELL TRAINED DOGS. We reserve the right to charge your credit card a $500 for unauthorized pets on premises and / or in accommodations plus charges for damage. If there is damage, we will charge you in accordance with damages. Pet must be 36 lbs. or less. If above weight limit, we ask that you inquire prior to booking. Dogs must be disclosed at time of booking. Dogs must be crated if left alone in the accommodations. Dogs should be with you at all times on a leash when outside and not explore other units or any areas with no trespassing signs. Your dog is welcome as long as you clean up after your pet, properly collecting and disposing of it. If you did not bring plastic doggie bags, we have some in our pet friendly accommodations you are welcome to use. Pets are not allowed to relieve themselves on our landscape. Respect the trees, wildlife and other guests. A pet fee will apply upon booking. Additional cleaning fee or damage – guest agrees guest is liable for any pet damages to other persons (including guests, staff or vendors | contractors), furnishings or property.
NO Parties Allowed
PERSONAL HOT TUB VERY IMPORTANT: A personal Hot Tub is For Your Enjoyment. Please Use With Care. No Jumping, Running. Children Under Age of 18 Not Allowed In Hot Tub Without Parental Supervision. Young Children Under 12 Not Allowed in Hot Tub. During inclement weather i.e. snow, rain, or if it is slippery due to weather, you are not permitted to use Hot Tub. You are required to advise us immediately if it is slippery. Shower Before Use & Wear sandals or flip flops when walking to and from hot tub. Follow Safety Hot Tub rules in your accommodations booklet.
Children Under the Age of 18 Require Parental or Guardian Supervision on Property, Unit and Hot Tub
Sauna Reservations by appointment only and subject to separate fee, must be 18 years of age or older to use Sauna. By booking sauna, you are agreeing to follow all safety rules outlined in your unit. Check with your doctor before using sauna. Exit Sauna if you feel any discomfort. Stay hydrated, drink at least 1 full glass of water before and immediately after using sauna. Limit yourself to a maximum of 10 to 15 minutes at a time. No alcoholic beverages. Bench right outside sauna for your use during breaks.
No Smoking Inside Accommodations or Outside Anywhere On Property. Smoking can result in minimum fine of $500 plus cost for damages to i.e. replacement of linens, extra cleaning fees. We reserve the right to charge a minimum of $500 on your credit card used for booking reservation if the unit smells like cigarette, cigar smoke or the like. You are liable and responsible for damages to property and or injuries to persons.
Do NOT move or unplug any cable wires or cords or white plug by coffee maker. It may result in a charge if we have to bring in cable company or other technical support to resolve issue.
Do Not Move Any Furnishings
Please Wash Any Dishes You Use and Wipe Surfaces.
Turn Off Stove Every Time You Finish Using It. Power Button is on Right side.
Fireplace Indoors Instructions & Safety – buttons are located on screen in the right-hand side. Turn on button to the far right and if you look slightly to the left you press that button to turn on heat. 1x for less heat 2 for more. TURN OFF at night or every time you leave.
Turn Off Everything Every Time You Leave Unit Please. Please Help Us Be Safe and Energy Efficient | Eco Friendly
No Guests other than Guests Originally Included in Booking. If guests or visitors are brought in without permission, we reserve the right to require your early departure and no refund will be provided. If issues arise as a result, additional fees may apply.
Please Take Shoes Off when Entering.
No Smoking, Partying, Heavy Drinking (a glass of wine or beer is fine).
Please Use Care and Be Safe in the Kitchen
Fires ie Hot Tub Stove, Firepit, Outdoor Grill must be attended to by an adult at all times and fully extinguished before leaving the area.
Trash Removal – When you have full garbage, please place your Trash in Large Trash Bin Next To Grill
Do not leave any meat or food outside. Use frig to store foods and drinks.
Please be respectful of other guests at our Retreat, Respecting One Another’s Privacy At Their Unit and keeping Noise Level to a Minimum. Quiet time: 11 PM – 7 AM
CHECK-OUT PROCESS
When you leave, please be so kind to follow the instructions below:
– Streaming: It is your responsibility to log out of any applications you signed into on the Smart TV
– CLOSE OUTSIDE DOOR COMPLETELY AND CHECK TO MAKE SURE IT IS LOCKED
– Trash Removal – When you have full garbage, please place your Trash in Large Trash Bin Next To Grill. Thrown out any food items you do not wish to use or take with you.
PARKING
PLEASE STAY WITHIN YOUR DESIGNATED PARKING SPACE MARKED SO THAT OTHERS MAY PARK THEIR VEHICLES AS WELL. 1 PARKING SPACE PER UNIT.
BREAKAGES
We understand that sometimes accidents happen! Should you break anything please let us know immediately – if it’s minor we’ll try not to charge. If it’s a larger issue (e.g. the TV screen!) we would like to agree to the cost with you before you leave to avoid any issues later.
Limitation of Liability
To the maximum extent permitted by law, we, other members of our company, of and affiliated companies and third parties connected shall not be held liable for any direct, indirect or consequential loss or damage, injury incurred by any guest, including, without limitation any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
In the event we are held liable for any damages, to the fullest extent permitted by law, your sole and exclusive remedy will be limited to reimbursement of the reservations booking charges paid by you. To the fullest extent permitted by law, you hereby waive any and all rights to bring any claim or action related to your reservations or stay one (1) year after the first occurrence of the kind of act, event, condition or omission upon which such claim or action is based.
You shall defend us against any demands, claims or actions brought against us or arising as a result of any breach or violation of these Terms and Conditions by you (“Claim”) and you shall indemnify and hold us harmless from and against any and all losses, damages, costs and expenses (including attorneys’ fees) resulting from any such Claim. We have the right, at our expense, to assume exclusive defense against any Claim and all negotiations for settlement and you agree to cooperate with us in the defense of any such Claim, at our request.
Inaccuracies and Errors
The company Information may contain technical inaccuracies and typographical errors, including but not limited to inaccuracies relating to pricing or availability applicable to your transaction. The Company reserves the right to make changes, corrections, cancellations and/or improvements to such information. We will make every effort to rectify any errors that come to light with a sense of urgency.
Marketing
We reserve the right to use your comments, feedback, reviews, digital, video recordings, images you send us for potential uses such as promotional, marketing, advertising, social media, trade through any format or medium including but not limited to videos, film, publications, our website, video channels such as YouTube. You understand you will not receive consideration, monetary or otherwise and waive any rights for compensation or to review and approve the materials. You agree you do not have any personal or proprietary rights for the materials.
Travel Destinations
Travel to certain destinations may involve greater risk than others. There are inherent risks in being in nature. The company urges individuals to do your own research, review travel prohibitions, warnings, announcements and advisories issued by the United States Government prior to booking travel. Information on conditions in various locations and the level of risk associated with travel to particular destinations can be found at www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov, www.cdc.gov and other sources. Nature Mystique Retreat or its affiliates or parent company, company does not warrant or represent that travel to or in, destinations where accommodations are offered is without risk and are not liable for damages or losses that may result travel to and staying within such destinations to the fullest extend permitted by law.
Governing Law
These Terms and Conditions shall be governed by, construed and enforced in accordance with the laws of the State of Ohio, United States, without regard to its conflicts of law rules. The exclusive jurisdiction for any dispute not covered by the terms of the Arbitration provision set forth in these Terms and Conditions may be filed only in the state or federal courts located in the State of Ohio, United States. YOU HEREBY WAIVE ANY RIGHT YOU MAY NOW HAVE OR HEREAFTER POSSESS TO A TRIAL BY JURY. The foregoing shall not apply to the extent that applicable law in your country of residence requires application of another law and/or jurisdiction and this cannot be excluded by contract.
Arbitration
Except with respect to any claim or dispute involving the ownership, validity or use of any Nature Mystique Retreat trademarks or service marks, any dispute arising out of or related to the services rendered or reservations made and or your stay (including any claim that any provision of these Terms and Conditions are invalid, illegal, or otherwise voidable or void) will be submitted for and resolved by binding arbitration before the American Arbitration Association (AAA). Nature Mystique Retreat shall have the right in a proper case to obtain temporary restraining orders, temporary or preliminary injunctive relief and/or declaratory relief (other than declarations with respect to the amount of money damages) from a court of competent jurisdiction.
The arbitration proceedings shall be heard by one independent arbitrator who shall be an attorney or retired judge. The arbitration shall be held in Columbus, Ohio or a neighboring town of our choosing. All matters will be governed by arbitration guidelines and rulings. You and Nature Mystique Retreat LLC waive any rights to maintain other available resolution processes for such disputes, such as a court action or administrative proceeding, to settle disputes. You and Nature Mystique Retreat LLC waive any right to a jury trial for such disputes. The rules in arbitration are different from the rules that apply in court. There is no judge or jury, and review is limited, but an arbitrator can award the same damages and relief, and must honor the same limitations stated in these Terms and Conditions, as a court would.
In reaching his or her decision, the arbitrator shall follow these Terms and Conditions, shall be bound to apply the applicable law and shall not rule inconsistently with the applicable law. The arbitration shall be conducted on an individual basis, and not as a consolidated, common, representative, group or class. The arbitrator shall include in his or her award any relief he or she deems proper in terms of money damages (with interest on unpaid amounts from the date due at the maximum rate allowed by law), and attorneys’ fees and costs. The award of the arbitrator shall be conclusive and binding upon all parties hereto and judgment upon the award may be entered in any court of competent jurisdiction.
Confidential. Other than as may be required by law, the entire arbitration proceedings (including, but not limited to, any rulings, decisions or orders of the arbitrator), shall remain confidential and not be disclosed to anyone other than the parties to of the process and agreement.
Limitations Period. Any and all claims and actions shall be commenced within one (1) year from the occurrence of the facts giving rise to such claim or action, or such claim or action shall be barred.
Class Action Waiver. You agree that you will not file a class action against Nature Mystique Retreat or its companies, or participate in a class action against Nature Mystique Retreat. You agree that you will not file or seek a class arbitration, or participate in a class arbitration, against Nature Mystique Retreat or its companies.
In the event that any provision in these Terms and Conditions is determined to be invalid or unenforceable, that shall not affect the remainder of the Terms and Conditions which shall continue to be in force.
If you have questions about these Terms and Conditions, please email us at [email protected].